Privacy Policy
Last updated: January 1, 2025
Data We Collect
We collect information you provide directly: name, email, shipping address, payment details, and communication preferences. We automatically collect usage data including IP address, browser type, pages visited, and time spent on our site. This data helps us personalize your experience and improve our services.
How We Use Your Information
Your information is used to process orders, send transactional emails, provide customer support, personalize product recommendations, detect and prevent fraud, and improve our website functionality. We may also use your email (with consent) to send marketing communications about new collections and exclusive offers.
Cookie Policy
We use essential cookies for site functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. You can manage cookie preferences through your browser settings. Disabling certain cookies may limit some website features. We do not sell cookie data to third parties.
Data Sharing
We share your information only as necessary to fulfill orders (shipping carriers, payment processors), comply with legal obligations, or protect our rights. We do not sell your personal data to third parties. All service providers are contractually bound to protect your information and use it only for the services they provide to us.
Data Security
We implement industry-standard security measures including 256-bit SSL encryption, PCI DSS compliant payment processing, and regular security audits. While we take reasonable precautions, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and enable two-factor authentication.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. Order data is retained for 7 years for tax and legal compliance. You may request deletion of your account data at any time, subject to our legal retention obligations.
Your Rights
You have the right to access, correct, or delete your personal data. You may also request data portability, opt out of marketing communications, and withdraw consent for data processing. To exercise these rights, contact our privacy team at privacy@luxe.com. We respond to all requests within 30 days.
Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete it promptly. If you believe we have collected such information, please contact us immediately.
Policy Updates
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Significant changes will be communicated via email. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.
Questions about our Privacy Policy? Contact us at privacy@luxe.com